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1. Which of the following is NOT one of the six major consumer rights?
“Right to Profit” is not a recognized consumer right. The consumer-rights framework includes rights such as Safety, Information and Redressal.
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2. Which of the following was specifically mentioned as a new-media activity for Jago Grahak Jago in 2017–18?
The Department’s report states that contests were posted on the MyGov portal to crowdsource video clips, jingles and mascot designs for the campaign.
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3. Which media organizations are mentioned by the Department of Consumer Affairs as being used to implement the Jago Grahak Jago awareness campaign?
The Department states that the campaign is implemented through organizations including Doordarshan and All India Radio, along with other media bodies.
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4. Which of the following is included among the consumer-awareness campaign themes of the Department of Consumer Affairs?
The Department specifically lists ISI mark and gold hallmarking among its campaign themes.
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5. Which of the following is specifically listed as a theme of the Department of Consumer Affairs’ consumer awareness campaigns?
The Department lists correct weights and measures among its consumer-awareness campaign themes.
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6. The Consumer Protection Act, 2019 was published in the Official Gazette on ?
The Department of Consumer Affairs records 9 August 2019 as the Gazette publication date of the Act.
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7. Which type of activity by a natural person is generally excluded from the scope of the E-Commerce Rules when it is not part of regular professional or commercial activity?
The rules exclude activity carried out by a natural person in a personal capacity when it is not part of regular professional or commercial activity.
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8. The Consumer Protection (E-Commerce) Rules, 2020 also cover ?
The rules specifically include unfair trade practices across all covered e-commerce models.
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9. The Consumer Protection (E-Commerce) Rules, 2020 cover which models of e-commerce?
The rules expressly cover both marketplace and inventory models of e-commerce.
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10. On which date was the Consumer Protection (E-Commerce) Rules, 2020 notification issued?
The official notification for the E-Commerce Rules, 2020 is dated 23 July 2020.
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11. Which of these is a consumer responsibility?
Checking important information helps consumers make informed and safer purchasing decisions.
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12. Which consumer right protects consumers against hazardous goods and services?
This right protects consumers from goods and services that may be hazardous to life and property.
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13. Which consumer right allows consumers to know information about quality, quantity and price?
Consumers need relevant information to make informed purchasing decisions.
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14. Which mark is associated with conformity to applicable Indian Standards?
The ISI mark indicates conformity to relevant Indian Standards for applicable products.
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15. What is the main purpose of a consumer bill or receipt?
A bill or receipt can establish that a particular product or service was purchased and can support a consumer complaint.
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16. Which authority can take action against misleading advertisements under consumer protection law?
The CCPA deals with consumer rights violations, unfair trade practices and misleading advertisements.
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17. What does NCDRC stand for?
NCDRC is the national-level consumer dispute redressal commission.
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18. Which commission operates at the district level?
The District Commission is the consumer dispute redressal body at the district level.
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19. The Consumer Protection (E-Commerce) Rules, 2020 apply to goods and services bought or sold through?
The rules cover goods and services bought or sold over digital or electronic networks.
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20. In which year were the Consumer Protection (E-Commerce) Rules notified?
The Consumer Protection (E-Commerce) Rules, 2020 were notified on 23 July 2020.
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21. Which organization is responsible for hallmarking standards in India?
The Bureau of Indian Standards is responsible for hallmarking-related standards and administration.
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22. Hallmarking in India is mainly associated with?
Hallmarking provides assurance about the purity of precious-metal articles such as gold jewellery.
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23. What does BIS stand for?
BIS is India’s national standards body and works in standardization and quality-related activities.
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24. What does MRP stand for?
MRP means the maximum retail price at which a packaged commodity may generally be sold to the consumer, subject to applicable law.
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25. How many major consumer rights are commonly recognized under India’s consumer protection framework?
The six major rights include the Right to Safety, Information, Choice, Be Heard, Redressal and Consumer Education.
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26. What does CCPA stand for?
CCPA is the central authority created under the Consumer Protection Act, 2019.
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27. Which Act was replaced by the Consumer Protection Act, 2019?
The 2019 Act replaced the earlier Consumer Protection Act of 1986.
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28. In which year was the Consumer Protection Act, 2019 published in the Official Gazette?
The Act was published in the Official Gazette on 9 August 2019.
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29. “Jago Grahak Jago” is mainly a campaign for?
The campaign educates consumers about their rights, fraudulent practices and ways to seek redressal.
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30. Which department conducts the “Jago Grahak Jogo” consumer awareness campaign?
The Department of Consumer Affairs conducts the nationwide “Jago Grahak Jago” consumer awareness campaign.
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